Pneuma Nitric Oxide is a revolutionary product that is changing the skincare industry. Pneuma utilizes propriety formulas and patent-pending processes that are based on 20 years of scientific research. Pneuma Nitric Oxide is committed to providing our customers with the purest, most effective and most reliable products through our online and nationwide network of authorized resellers and medical professionals. With anything groundbreaking, unscrupulous unauthorized sellers are offering counterfeit look-a-like products that do not contain our proprietary formula and therefore do not work. When you purchase products from an unauthorized website or reseller our warranty is void as we can not determine the authenticity of the product. When you purchase from an unauthorized reseller, you are taking a risk, because these products may be counterfeit, used, defective. Furthermore counterfeit products have not been subject to our rigorous quality control, have not been allergy tested and could cause a reaction. Our policy is to honor product warranties only on products purchased from an authorized reseller and accompanied by a receipt or proof of purchase. If you return an item to Pneuma Nitric Oxide and that item is verified as either counterfeit, you will be notified via e-mail or phone with instructions for retrieving your item. If you purchased a counterfeit product with a credit card, you may wish to contact your credit card company and dispute the charge. Pneuma Nitric Oxide will provide you with a verification email identifying your product as a counterfeit to assist you. In return, we would ask that you help us identify and provide a proof of sale from the unauthorized reseller. If you have questions or believe you are in possession of counterfeit product, please use the Contact Us page and we will promptly assist you.